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We use cookies to facilitate your access, use of our services on this website and to improve your online experience. By continuing to use the website, you are giving us your consent and agree to our use of cookies, Personal Data Protection Policy and Terms and Conditions of Use.

Personal Data Protection Policy

General Information

Best World International Limited and its subsidiaries (collectively, “Best World”, “we”, “us” or “our”) respect the rights you have under the relevant personal data protection laws and regulations. Our personal data protection policy applies to all regions where we do our businesses, unless otherwise specified. Best World collects, uses and discloses your personal data for the purposes as notified to you in our policy or as permitted by law and regulations. We hope by informing you our policy, you will continue to have the peace of mind being our valued customers.

By browsing Foodphilo websites, using our services or providing us with your personal data through our websites, you agree and consent to the collection, use and disclosure of your personal data as described in our policy. Our policy does not supersede or replace any consents which you may have provided to us previously. We reserve the right to change or update our policy from time to time, and any changes to our policy will become effective when we post the revised policy on our websites. You can check the effective date posted at the bottom of our policy. We encourage you to read our policy whenever you visit our websites to ensure that you keep up-to-date with any changes.

Collection of Personal Data

We collect personal data from you

  • when you browse and/or use any of our services on our websites;
  • when you accept cookies on your devices;
  • when you interact with us via phone calls, SMS, messaging apps, social media platforms or emails;
  • when you are contacted by, and respond to, our marketing representatives and/or customer service officers; or
  • when you submit your personal data to us for any other reasons.

The types of personal data you may provide to us (depending on the nature of your interaction with us) include: name, contact information (eg. phone number or email address) and any other data which you have provided to us in any form you may have submitted to us, via any other form of interaction. Other personal data that we may collect from you include your personal description or preferences, photographs, information about your device or usage of and interaction with our websites and/or services by automated means using technologies such cookies, web server logs and web beacons etc.

If you provide personal data relating to a third party to us, you represent that you have obtained the consent of the third party to provide us with their personal data for the respective purposes mentioned in our policy.

You should ensure that all personal data submitted to us is accurate and complete.

Purpose for Collection, Use and Disclosure of Personal Data

We collect, use and disclose your personal data for the following purposes:

  • to provide you with the access to and use of our services;
  • to communicate with you about our products, services, promotions and other events which may be of interest to you;
  • to conduct business analytics and data profiling to improve our websites, products and services provided to you;
  • to post your review or content about the use of our products;
  • to respond to your feedback or complaints;
  • where necessary, for any investigation or proceedings; or
  • to comply with applicable laws and regulations.

We may disclose your personal data to our third parties (within and outside your region of residence) for the above stated purposes.

Use of Cookies

We use cookies on our websites to facilitate your access and use of our services. By browsing and/or using the services on our websites, you consent to our use of cookies to collect information on your online usage data and to improve your online experience. If you turn cookies off, some of our services will not function and transactions may not be completed.

Third Party Web Analytics

We may use third party web analytics services, such as Google Analytics and/or Baidu Tongji, to help us analyze how visitors use our websites. The service providers that administer these services use technologies such as cookies, web server logs and web beacons. The information collected through these means (including IP address) is disclosed to these service providers. They may collect audience data such as age, gender, and interests to better understand the behaviour of our visitors. This process also helps us manage and track the effectiveness of our marketing efforts. We do not combine the information collected with personally identifiable information.

You can prevent analytical tools from recognizing you on return visits to our websites by disabling cookies on your browser.

To disable Google Analytics, please download the browser add-on for the deactivation provided by Google at https://tools.google.com/dlpage/gaoptout?hl=en.

More information on the handling of user data by Google can be found in Google Privacy Policy.

To change your data sharing preferences for Baidu, please visit Baidu Privacy Settings page.

You can find out more about how Baidu collects and protect your data in Baidu Privacy Policy.

Third Party Internet-Based Advertising

We may use the services of one or more third party companies for internet-based advertising (also called “targeted advertising”, “remarketing”, or “behavioural advertising”). If we do, these third party advertising companies may also collect information from your activities on our websites as well as other websites to help personalize your experience and provide advertisements targeted to suit your interests and preferences. This means that our ads may appear on participating websites based upon your browsing activities. We may use and allow our third party advertising companies to use the technologies listed above (see “Third Party Web Analytics” section) and other similar technologies.

You may opt out of the automated collection of information by Google and/or Baidu for the purpose of delivering advertisements tailored to your interests, by visiting Google Ad Personalization page and/or Baidu Ad Personalization page.

Retention of Personal Data

Your personal data will be retained for as long as it is necessary to fulfil the purpose for which it is collected for business or legal purposes, or in accordance with applicable laws.

Protection of Personal Data

Among several other security control measures, Best World implements the following industry best-practices to ensure your personal data with us are safe:

  • Firewall to protect the systems against unauthorised access from the Internet.
  • Secure Socket Layer (SSL) encryption to secure your data during its transmission over the Internet.
  • Where applicable, advanced antivirus solutions are actively monitoring and protecting Best World systems from the work of malicious software and attacks.

Contacting Us – Withdrawal of Consent, Access and Correction of Personal Data

You may withdraw your consent for the collection, use and/or disclosure of your personal data by sending an email to our Data Protection Officer at the email address below. However, we may not be able to continue providing the services to you if consent is withdrawn and we may need to terminate your existing account with us.

If you would like to request to access/correct other personal data or if you have any feedback/complaint concerning our Personal Data Protection Policy, you may contact our Data Protection Officer at the email address below. To assist us in dealing with your request, please provide us with your full name and phone number.

Email: dpo@bwlgroup.com

Our policy is effective as of 1 September 2024.

Terms and Conditions of Use

Thank you for visiting Foodphilo website. If you continue to browse and use our website, you are agreeing to comply with and be bound by the terms and conditions (“Terms”) set forth herewith.

If you are under 18 years old (or the minimum legal age in your region, whichever is the higher), you may only access and use our website with the involvement of your parent/guardian and Best World assumes that all interactions are done with the consent of your parent/guardian.

Intellectual Property Rights

All contents on Foodphilo website, including but not limited to text, graphics, images, audios, videos, logos, trademarks and other downloadable digital items are the properties of Best World or their content providers. They are protected by copyright laws. No part or parts shall be reproduced, displayed, republished, modified or transmitted in any manner or by any means or stored in an information retrieval system without prior written approval from Best World.

Access and Content Use

You are granted limited rights to access and use Foodphilo website for personal use. Unless otherwise expressed in written consent from Best World, the content use of our website is subject to the following terms:

  • You may not download and/or modify the content on our website other than for personal viewing.
  • You may not reproduce or copy our website or any of the material contained in it.
  • You are granted non-exclusive and revocable rights to create hyperlinks to our website, provided it does not represent Best World, nor does it present Best World and its products and services as false, misleading, misrepresenting and offensive.
  • You may not make available any content of our website by automated and/or manual means; in electronic and/or printed forms to another entities or persons.
  • You may not attempt to hack into, disrupt, disable or interfere with the services on our website.

Personal Data Protection

For the collection, use, disclosure and protection of your personal data kept with us, please read our PERSONAL DATA PROTECTION POLICY .

Disclaimer of Warranties and Limitation of Liability

Foodphilo website, all its contents, downloadable items and services made available to you through our website is provided on an "As Is" and "As Available" basis. Unless otherwise expressed in writing, Best World makes no warranty of any kind with regards to the previous statement, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Best World shall not be liable for errors contained on our website and for any direct, indirect, special, incidental or consequential damages of any kind arising from using our website, all its contents, downloadable items and services made available to you through our website.

Electronic Communications

Due to the nature of all electronic communications whereby some internet transmission may be subjected to interruption, transmission blackout, delayed transmission and incorrect data transmission, Best World shall not be liable for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of messages you send. By transmitting information or documentation over the internet, you acknowledged and accept the risks inherent with this method of communications.

Governing Law

By using Foodphilo website, you agree that the above Terms are governed by applicable laws and regulations of the region for which our website is operating. Any disputes arising from using Foodphilo website shall be resolved by negotiation, mediation or arbitration. Any disputes which were unable to be resolved via Alternative Dispute Resolution shall be finally resolved by the court within the governing jurisdiction.

Amendments to Terms and Conditions of Use

Best World reserves the right, in its sole discretion, to change, limit, amend or discontinue any aspect, contents, or features of our website, as well as any aspect pertaining to the use of our website. As such, we encourage you to review the Terms regularly to ensure that you are aware of any changes.

Last updated: 01 October 2022